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Frequently Asked Questions

FAQ Topics

General

Q Can I collect from you?
Q Can a discount code be applied after my order has been placed?
Q Can I just check for product and pricing to choose which stores have the best price?
Q Can I make a purchase on behalf on my family or friend in another city and have the driver drop them?
Q Can I send my shopping list to a friend or family after I make the online payment.
Q Can I purchase products through Instafoods?
Q Can I update my listing?
Q Conflict and Resolution Center
Q Do you have a physical ("brick & mortar") store?
Q Do you ship internationally?
Q How can I contact Customer Support?
Q How can i create more wishlist folders?
Q How can I email my shopping list to my friends/ Family?
Q How can I move a product to a different folder?
Q Can I have a product image appear in 2 folders?
Q How can I share my activity on Instafoods platform on my other social media sites?
Q How do I access my account?
Q How do I add the Instafoods tab to my Facebook page?
Q How do I cancel my order?
Q How do I delete my wishlist?
Q How do I delete products from my wishlist?
Q How do I edit comments on products in my wishlist?
Q How do I find my messages?
Q How do I get reviews on Instafoods?
Q How do I make my products more discoverable?
Q How do I make my Wishlist and ideal gift registry private?
Q How do I print, email or share my wishlist?
Q How do I request specific dimension of a product.
Q How do I see and answer customer questions?
Q How do I sell my products on Instafoods?
Q How do I stop my activity from posting to Facebook?
Q How do I turn device notifications on or off?
Q How do I update my credit card?
Q How do I update my email address?
Q How do I update or reset my password?
Q I am unable to sign in. What should I do?
Q I made a mistake when I placed my order - how do I contact the Seller?
Q Are there returns with groceries
Q I'm not receiving the Instafoods newsletter. What should I do?
Q What happens when an order fails to charge?
Q What is the Instafoods Message Centre?
Q What may sellers include in messages to Instafoods customers?
Q Who is responsible for shipping?
Q Will l get an invoice receipt from the driver after l get my groceries delivered.
Q How does Instafoods make its revenue?
Q How do drivers gets paid?
Q Who sets price on Instafoods?
Q Why does my credit card statement show a "recurring" charge from Instafoods?
Q Are there returns with groceries
Q With Covid 19 pandemic going on how can we know that our products and us as customers are safe?

Vendor Q&A

Q Can I update my listing?
Q Conflict and Resolution Center
Q Do you have a physical ("brick & mortar") store?
Q Do you ship internationally?
Q How can I contact Customer Support?
Q How can i create more wishlist folders?
Q How can I email my shopping list to my friends/ Family?
Q How do I upload Product image?
Q Why does my credit card statement show a "recurring" charge from Instafoods?